TERMS AND CONDITIONS

GENERAL TERMS & CONDITIONS

These terms apply to all users of the domains zizidonohoe.com and their sub-domains (henceforth: the site). The terms and conditions will be valid for all your future transactions with Zizi Donohoe and visits to the site. Zizi Donohoe reserves the right to revise or stop selling a product at any time. Orders can only be placed by persons that are 18 years or older. Zizi Donohoe reserves the right to revise the Terms and Conditions at any time.

 

DISCLAIMER

Zizi Donohoe does not guarantee that all items included in the Zizi Donohoe web shop are in stock at the time of your order. In the event that an item is unavailable, Zizi Donohoe will contact you shortly by phone or by e-mail. Zizi Donohoe cannot promise that the content of the site is free of inaccuracies or typographical errors at all times. Neither can we guarantee that all information is up-to-date. 

 Zizi Donohoe may, at any time, amend the content of the site. Although Zizi Donohoe strives to display the correct texts, images and pricing on the site and web shop, errors may occur. 

If you have been charged the wrong amount in the web shop, Zizi Donohoe will give you the option of placing a new order with the correct price or canceling your order. Zizi Donohoe however, reserves the right to cancel any order prior to dispatch should we find that the price is incorrect. In such case we will notify you by email. If we are unable to contact you, your order will be automatically cancelled. Part of the services mediated through the site are maintained by outside organizations. In situations where Zizi Donohoe acts as agent for such services, we cannot be held responsible for any errors resulting from their activities. All Credit Cards will be processed in USD at the time of payment. Zizi Donohoe is not responsible for any fees, charges, exchange rates or additional charges levied by individual financial institutions or Credit Card companies. Zizi Donohoe cannot be held responsible for any damages caused from using the site or, for that matter, not being able to use the site. Zizi Donohoe cannot guarantee problem-free, uninterrupted, and secure access to the site.

 

COPYRIGHT PERMISSION NOTICE

Copyright in the documents provided in this site (including, without limitation, the trade marks of Zizi Donohoe logos, graphics, text, photos, icons, images, data and software) are owned by or licensed to Zizi Donohoe. You are authorized to use this material only for personal, non-commercial purposes. You may download, print and store copies of this material for your own personal, non-commercial use, provided this copyright permission notice is included in all such copies. You may not charge anyone for use of the material and you may not publish, duplicate or otherwise distribute the material to others without prior consent from Zizi Donohoe.  You may not modify the material in any way, without the prior written permission of the copyright owner. Except as expressly stated in this legal notice, no rights or licenses to the material, or any portion thereof, shall be granted or implied.

 

TRADEMARKS

Our trademarks include the Zizi Donohoe name and logo. These trademarks may be used or registered in more than one country and your use of this web site does not grant you any rights to use our trademarks.

 

ORDER POLICY

By using placing an order on the Website or via e-mail you confirm that you have read the Terms and Conditions and the Privacy Policy, and that you accept them. Please make sure that you have read and understood the Terms and Conditions before you place an order. Before you place your order, you will be given the opportunity to review your selections, the information you have provided, the total price of your order and correct any input errors. Please note that products in your shopping bag are not reserved and may be purchased by other customers until you have placed the order at checkout and received the order confirmation email. If prolonged inactivity causes your connection to the Website to fail, your selection of products may be lost. In such case, you will be required to re-enter your selection of products to the shopping bag. After submitting your order, we will send you an order confirmation e-mail with your order number, details of the product you have ordered from us, your payment details and delivery details. Please note that the confirmation e-mail is an acknowledgement that we have received your order and is not an acceptance of the order.

 

RESALE POLICY

You may purchase products on zizidonohoe.com for personal use only and not for resale. By placing an order on zizidonohoe.com, you certify that you are purchasing products for your own personal use and not for resale and that you accept our general terms and conditions. We reserve the right to refuse orders for any reason without explanation.

 

RETURN POLICY

For your convenience Zizi Donohoe offers our customers the option to return certain products within 30 days of purchase. Certain products are non-returnable (including but not limited to discounted/ sale items, fur items, custom orders and made-to-order products). 

Should you wish to request a return or exchange, please contact us or email shop@zizidonohoe.com within 7 days from receipt. Returns and exchanges are accepted on select products purchased from ZiziDonohoe.com at the full retail value. Returns and exchanges are valid only for products that have not been used, damaged or tampered with, and will not be accepted without original box, security tags intact and original sales receipt.

Returns will be processed in a timely manner, please allow 2-4 business days after the parcel has been returned and received to initiate a refund. All funds must be returned in the form of the original payment. Refund receival may depend upon individuals banks but is estimated to take no longer than 5 business days to receive a refund. 

Gift receipts may be requested at the time of purchase during holiday seasons; gift receipt exchanges within 21 days from receipt. Products which are defective or damaged upon delivery will be repaired free of charge, or may be returned immediately for exchange of identical product. Refunds for products defective or damaged upon arrival are only available when an equivalent replacement is unavailable and customer does not wish to exchange for another product of equal value. The damaged or defective product must be returned prior to the dispatch of the replacement. Zizi Donohoe reserves the right to refuse repairs of products that have been tampered with or have been purchased over 12 months prior. Customers are responsible for all shipping charges for exchanges and any damage or loss that may occur while in transit. 

The prices displayed on the are quoted in U.S. dollars. Foreign currency conversions may fluctuate and are dependent upon global exchange rates. Prices and availability information are subject to change without notice. Prices do not include sales tax, where applicable, or delivery costs, both of which you agree to pay upon ordering.

 Zizi Donohoe is not responsible for any lost or stolen shipments. Customers may choose to insure their order at the checkout through Route. Should a package get lost, damaged or stolen please contact Route directly. A replacement package will be dispatched or a refund issued upon third party claim approval. 

 

PRIVACY POLICY

All personal information saved at the site will be handled with the most utmost care. The information that we store will not be sold or used for any purposes other than ensuring the best service possible. You have the right to review your information on file at any time. This can be accessed by emailing shop@zizidonohoe.com. If the data is incomplete or incorrect, you have the right to have the information corrected. All customers paying by card are subject to validation checks. Zizi Donohoe retains the right to delay any order if fraud is suspected. For security reasons, we do not store any payment information in our database.

 

COOKIES

Cookies are used on the site to improve your browsing experience. In addition to use for statistical purposes, cookies identifies your computer and allows the site to recall your personal settings. Your browser can be set to send a notification when a cookie is activated. This allows you to deny use of this cookie or to delete the cookie at the end of your visit. The web shop cannot be accessed if cookies are disabled.

 

LINKS

The site may contain links to other websites beyond our reach. We cannot be held liable for content or privacy policies of such sites.

 

COLORS

Zizi Donohoe aims to describe the products at the Website as accurately as possible. However, please note that due to the color settings of your computer, the colors of the products shown in the pictures on the Website can differ somewhat from their actual colors. Zizi Donohoe cannot be held responsible for any such discrepancy. Please ensure fur products are stored in a cool, dry place. Color may fade in direct sunlight. Dark dye may transfer to lighter materials and skin during initial wear. To Further maintain the integrity of your item, please take are to avoid rain and direct contact with heat, oil and alcohol. Professional fur clean is highly recommended. 

 

VIOLATION OF TERMS

Zizi Donohoe reserves the right to seek all solutions available at law and in equity for violations of these Terms and Conditions, including the right to block access to the site. Individuals violating the restriction of password-protected areas of the site may be subject to prosecution.

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