SHIPPING & RETURNS

SHIPPING

Select items are handmade to order at our in-house atelier and take up to 7 business days to complete. Each parcel is packed with great care and shipped from Los Angeles, California. Domestic orders are sent via UPS Ground service and can take up to 5 additional business days for delivery from date of dispatch. International orders are shipped via DHL with rates starting at $40 to most international destinations; transit times vary. Prices do not include sales tax, where applicable, or delivery costs, both of which you agree to pay upon ordering. Zizi Donohoe Corp. is not responsible for, and will not reimburse, any Duties or costs (including costs of return shipping) resulting from your refusal or failure to pay Duties.

RETURN & EXCHANGE POLICY

For your convenience Zizi Donohoe offers our customers the option to return certain products within 30 days of purchase. Certain products are non-returnable (including but not limited to discounted/ sale items, fur items, custom orders and made-to-order products). 

Should you wish to request a return or exchange, please contact us or email shop@zizidonohoe.com within 7 days from receipt, any items must be returned to Zizi Donohoe Corp. within 30 days. 

Return address
Zizi Donohoe Corp.
1340 E 6th Street
Los Angeles CA, 90021

Returns and exchanges are accepted on select products purchased from ZiziDonohoe.com at the full retail value. Returns and exchanges are valid only for products that have not been used, damaged or tampered with, and will not be accepted without original box, security tags intact and original sales receipt.

Returns will be processed in a timely manner, please allow 2-4 business days after the parcel has been returned and received to initiate a refund. All funds must be returned in the form of the original payment. Refund receival may depend upon individuals banks but is estimated to take no longer than 5 business days to receive a refund. 

Please note we do not offer price adjustments for items purchased prior to sales periods. Items purchased at discounted rates and during sales periods cannot be returned and are non-refundable. Select items purchased during sales will be eligible for size exchanges if available.  

Gift receipts may be requested at the time of purchase during holiday seasons; gift receipt exchanges within 21 days from receipt. Products which are defective or damaged upon delivery will be repaired free of charge, or may be returned immediately for exchange of identical product. Refunds for products defective or damaged upon arrival are only available when an equivalent replacement is unavailable and customer does not wish to exchange for another product of equal value. The damaged or defective product must be returned prior to the dispatch of the replacement. Zizi Donohoe reserves the right to refuse repairs of products that have been tampered with or have been purchased over 12 months prior. Customers are responsible for all shipping charges on exchanges and any damage or loss that may occur while in transit. 

The prices displayed are quoted in U.S. dollars. Foreign currency conversions may fluctuate and are dependent upon global exchange rates. Prices and availability are subject to change without notice. Prices do not include sales tax, where applicable, or delivery costs, both of which you agree to pay upon ordering. We do not accept returns due to customers wishing not to pay the duties and fees which may be charged for overseas shipping destinations.

 Zizi Donohoe is not responsible for any lost or stolen shipments. Customers may insure their order at the checkout through Route. Should a package get lost, damaged or stolen please contact Route directly. A replacement package will be dispatched or a refund issued upon third party claim approval. If customers choose to opt out of Route insurance Zizi Donohoe Corp. can not be held liable for any lost or stolen shipments. Route insurance must be purchased upon checkout and can not be added retroactively.