FAQs

 

 

Shopping Zizi Donohoe

 

Out of Stock items

We do our best to continuously restock our pieces where possible, sometimes this may take a short while as we custom dye our mink. If you’d like to be added to a waitlist for a certain item please email us at shop@zizidonohoe.com where you will be able to be either notified when the item becomes available or be able to preorder your piece with a 50% deposit.

 

Special order requests

We love receiving special orders! From custom colors to personalization to 1 of 1 items, our in house atelier is happy to accommodate. Special orders may take a little longer to make, the timeframe will be dependent upon the request and will vary case by case. Special order timeframes, pricing and possibility will be discussed upon placing your order.

For special requests please contact Claudine at claudine@zizidonohoe.com

 

Order payment

We accept all major credit cards, Paypal, Apple Pay and offer payment installments via Affirm for our US clients. To use Affirm you will need a US based credit or debit card, billing and shipping address.

 

Bulk orders

Zizi Donohoe pieces make great gifts, if you’d like to place a larger order please don’t hesitate to contact us for logistics, shipping and possible discount.

 

Making a change to your order

Please notify us as soon as possible if you’d like to make a change to your order or shipping address.

 

 

Zizi Donohoe Product Care

 

Fur care

To ensure your Zizi Donohoe fur pieces stay looking fabulous we recommend the following:

- Storing the pieces out of direct sunlight as this may cause the color to fade, especially of the dyed fur.

- Utilizing the dust bags provided for storage and travel.

- Avoid direct contact with grease, solvents, make up products and substances which may stain the fur.

- We recommend locating a furrier for a professional fur cleaning at least once a year. We do not recommend dry cleaners for fur cleaning and/ or maintenance.

 

Repairs

We offer free repairs for Zizi Donohoe fur pieces up to 1 year after purchase. All shipping costs for free repairs will be covered by the customer.

 

 

Shipping

 

Shipping time & costs

We offer a variety of shipping services to suit our clients timeframes and needs.

Within the US our DHL Express service should arrive within 1-3 business days, our free USPS within 7-10 business days.

We are happy to accommodate same day courier services and FedEx Next Day delivery where possible with an additional fee to cover these services. Please contact us as shop@zizidonohoe.comfor rush shipping with US orders.

 

International orders shipped with DHL Express should arrive within 2-4 business days, USPS within 7-10 business days.

Please contact us at shop@zizidonohoe.comfor any help selecting international shipping services.

 

Tracking your order

An automated email with a direct tracking link from zizidonohoe.com will be sent out with your shipment. Please contact us for help with tracking your order or to resend the email with the necessary tracking information.

 

Taxes and duties

Taxes for US orders are automatically calculated and applied and the checkout.

Customers will be responsible for any taxes and duties applicable to international orders.