Care Guidelines
MINK CARE
Zizi Donohoe specializes in the fabulous fur products using traceable, origin assured, custom dyed superior quality Saga mink. All materials have been sourced for their exceptional nature.
Please store in a cool, dry, dark place. Color may fade if stored in direct sunlight. Dark dye may transfer to lighter materials.
To further maintain the integrity of your item, please take care to avoid rain and direct contact with heat, oil, grease (beauty products), and alcohol (perfume).
When traveling, the utilization of the provided dust bags is highly recommended. Professional fur clean only.
FUR MAINTENANCE
Within 12 months of purchase Zizi Donohoe offers the maintenance and/or repair of fur products for alterations free of charge.
Zizi Donohoe reserves the right to reject any products that arrive for alterations if there has been purposeful tampering or clear misuse of product.
Please contact claudine@zizidonohoe.com for further information and instructions.
SILK CARE
Zizi Donohoe specializes in couture grade silk products using the finest for luxurious, comfortable and durable wear. All materials have been sourced for their exceptional nature, ensuring the quality of each piece.
When caring for 100% silk items, dry cleaning is recommended for a perfect desirable finish.
SILK RETURNS
Should you need to return your purchase, you have 14 days from receiving your order to arrange your exchange or return.
Please take care in trying on items to ensure your items are returned new, unused and with all Zizi Donohoe garment tags still attached. Returns that do not meet this policy will not be accepted and will be sent back to you.
Goods are classified as faulty if they are not of satisfactory quality, fit for purpose or as described. Please note that items which are damaged or as a result of normal wear and tear, by accident, or through misuse will not be considered faulty.
Please contact our customer care by emailing claudine@zizidonohoe.com if you have any further questions.